Returns / Exchange / Refund Policy

BIGGS MOTORING – RETURN & EXCHANGE POLICY

🚫 NO REFUNDS –  EXCHANGE ONLY

Biggs Motoring does NOT offer refunds for any reason.
All sales are FINAL with 30-DAY EXCHANGE ONLY

🔄 30-Day Exchange Policy

You have 30 days from the date of purchase to request an exchange only

To qualify:

• Item must be in the same condition received

• Security labels, barcodes, and tamper seals must be intact

• Item must be unopened, unused, and not installed

• Must include the order number inside the box

• Buyer pays all return shipping costs

A 20% restocking fee may apply.

If more than 30 days have passed, we cannot offer an exchange or store credit under any circumstances.

⚠️ Non-Eligible Returns

We cannot accept returns if:

• Item is installed, used, or shows signs of wear

• Security labels or serial numbers are removed or altered

• Item is missing parts, damaged, or modified

• Item is past 30 days from delivery

• Sale/discounted items (no credit or exchange on sale items)

🧪 Return Inspection

All returned items are fully tested and inspected.
If an item is found to be:

• Fully functional

• Different than the item we sent

• Missing components

• Tampered with

• Damaged due to improper installation

→ The exchange will be rejected, and the buyer is responsible for return shipping back to them.

🔌 Installation Responsibility

Biggs Motoring is not responsible for:

• Incorrect diagnosis

• Wrong part ordered

• Improper installation

• Damage caused during installation

• Vehicle compatibility issues

Buyer is fully responsible for confirming part numbers and fitment before purchasing.

📦 How to Return an Item

Before returning any item, email us at BiggsMotoring@gmail.com for approval.

Ship all returns to:

BIGGS MOTORING – RETURN DEPARTMENT
8157 GREEN MEADOWS DRIVE NORTH UNIT K
LEWIS CENTER, OH 43035

Include inside the box:

• Order number

• Reason for return

• Copy of invoice

Use a trackable shipping method. We are not responsible for lost or undelivered return packages.

🎁 Gift Purchases

If the item was marked as a gift at checkout:

• You will receive store credit for the value of the return.

If not marked as a gift, store credit/exchange will be issued to the original purchaser.

📬 Shipping Costs

• All return shipping costs are paid by the buyer.

• Shipping charges are non-refundable.

• If store credit is issued, return shipping may be deducted.

SHIPPING OVERVIEW

Handling Time

All orders are subject to a 4-business-day handling time (Monday–Friday).
Most orders are processed same day or next business day, but delays may occur during high-volume periods.

We do NOT offer overnight or express shipping.

Shipping Methods

• Small items: USPS Priority Mail

• Medium/Large items: FedEx Ground or UPS Ground

• Oversized / Heavy freight: LTL truck freight (delivered to commercial/business addresses only)

Shipping Locations

We ship to the lower 48 U.S. states only.

All other locations require additional shipping charges, including but not limited to:

• Alaska

• Hawaii

• Puerto Rico

• Guam

• U.S. Territories

Please contact us prior to checkout for a shipping quote if you are outside the lower 48.

Freight Shipping Requirements

For LTL truck shipments:

• Business address required

• Commercial delivery only

• Customer must provide accurate receiving hours

• Liftgate or residential delivery may require extra fees

Order Accuracy & Delivery

Buyers are responsible for providing:

• Correct shipping address

• Valid phone number (required for freight shipments)

Any shipment returned due to incorrect information may incur additional charges.

TERMS OF SERVICE

Please read these Terms carefully before using this website.
By accessing or using any part of the Site, you agree to be bound by these Terms.

If you do not agree with these Terms, you may not use or access the Site.

Changes to Terms

We reserve the right to:

• Update

• Modify

• Replace

any part of these Terms of Service at any time. Updates will be posted on this page.
Your continued use of the Site after changes are posted constitutes acceptance of those changes.

E-Commerce Platform

Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell products and services.

Fraud Prevention

All electronic items are security-marked, serialized, and recorded to prevent fraud.
Any tampering or mismatch will result in denied warranty and refused exchanges.